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Richard F. Failla, CEO |
By: Richard F. Failla, CEO
Baldrige Performance Excellence Program
In January of
2009, Research Psychiatric Center implemented the Baldrige
Framework for Performance Excellence, including a five-year plan for overall hospital improvement. The goal is this:
demonstrate measurable improvement across all metrics through the Baldrige
program.
The Baldrige program is a strategically developed set of
questions which focus on the critical aspects of management and help guide an
organization toward success and sustainability. There are seven categories:
- Leadership
- Strategic Planning
- Customer Focus
- Measurement, Analysis and Knowledge
Management
- Workforce Focus
- Operations
- Results
